To be more in line with the axis number 1 in our business plan, customer satisfaction is entered into the pay system of the regional agricultural credit of Aquitaine. The measurement is made by telephone surveys, for which we now look back over three years. End 2010, we were at 94.2% of customers satisfied or very satisfied, somewhat below our target of our project "destination client" which was 95%. This is our best score since three years. Thank you to all those and all those who have enabled us to consolidate these results
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